Course Description:

ITIL Version 3 is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® v3 qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

The Service Lifecycle stream focuses on ITIL V3 practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the use of process and practice elements used within it.

The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL V3 processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.

The ITIL® v3 (version 3) PPO (Planning, Protection & Optimization) course is part of the ITIL® v3 Intermediate Capability certification stream. The course prepares candidates to take the ITIL® v3 Planning, Protection & Optimization Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

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Course and Learning Objectives:

At the end of this course, you will learn:

 The concept of Service Management as a practice

 The functions & processes across the Lifecycle

 The purpose, goal and objectives of Availability Management

 The purpose, goal and objectives of Capacity Management

 The purpose, goal and objectives of IT Service Continuity Management

 The purpose, goal and objectives of Information Security Management

 The purpose, goal and objectives of Demand Management

 Technology Implementation considerations

Course Approach:

Participants will learn the principles and core elements of the Service Capability approach to IT Service Management as well as focusing on the processes & roles, activities and their execution throughout the Service Lifecycle. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL v3 Intermediate Planning, Protection & Optimization certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Unitek Education integrated case study deepens the participant's appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.

Course Student Material:

Students will receive an ITIL V3 Planning, Protection & Optimization classroom workbook containing all of the presentation materials, course notes, case study and sample exams.

Certificate:

ITIL® v3 Planning, Protection & Optimization

Duration:

5 days

Course Delivery:

Classroom or Virtual Classroom

Languages:

English, Spanish, Japanese, Portuguese, Dutch, French, Italian, German

Reference Materials:

Core set of 5 ITIL books.

About the Examination:

Exam Format:
Multiple choice, scenario-based, gradient scored questions.
Number of Questions: 8
Pass Score: 28/40 or 70%
Exam Delivery: Online or paper based
Exam Duration: 90 minutes
Open/Closed Book: Closed Book

Prerequisites:

An ITIL v3 Foundation certificate and preferably two years work experience in an IT Service Management environment.

Credits:

Upon successfully achieving the ITIL v3 Planning, Protection & Optimization certificate, students earn 4 credits in the ITIL® v3 qualification scheme. Project Management Institute –Professional Development Units (PDUs) = 35

Target Audience:

IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in Planning, Protection & Optimization cluster of processes and functions.