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More about MCITP: Enterprise Desktop Support
Support Professionals holding the MCITP: Enterprise Desktop Support certification have demonstrated a thorough understanding of maintaining and troubleshooting Windows Vista. Enterprise Desktop Support Technicians usually work for an enterprise or mid-sized organization.
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Audience
The audience of this course
is experienced enterprise level IT Professionals who focus
on a broad range of desktop operating system, desktop application,
mobile device, networking, and hardware support issues. As
working professionals, students must combine technical expertise
with problem solving and decision making skills and a deep
understanding of their business and technical environments
to quickly resolve support issues. They consider all variables,
justify resolutions with a logical troubleshooting approach,
and relate tradeoffs to business and technical requirements
and constraints.
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Prerequisites
Before attending this course,
students must hold the certification MCTS:
Configuring Windows Vista, or have equivalent experience,
including:
- Familiarity with an I.T. helpdesk ticketing system
- Experience researching online and local knowledge bases
- Experience running commands from a command window
- Familiarity with PC hardware and devices
- Basic TCP/IP knowledge
- Basic Windows and Active Directory knowledge
- Fundamentals of client/server applications
- Experience reviewing logs
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Courses Included:
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Exams Included:
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